Privacy Policy

Introduction

StudAI One ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services.

We comply with India's Digital Personal Data Protection Act 2023 (DPDP Act) and other applicable data protection regulations.

Data We Collect

Personal Information

• Name and contact information (email, phone number)
• Account credentials
• Billing and payment information
• Company information (for business accounts)

Usage Data

• Conversation logs with AI agents
• Feature usage and interaction patterns
• Device and browser information
• IP addresses and location data

Business Data

• Customer data you upload or process through our services
• Integration data from connected third-party services
• Analytics and reporting data

How We Use Your Data

• To provide and maintain our services
• To process transactions and send related information
• To improve and personalize our AI models
• To communicate with you about updates and support
• To detect and prevent fraud and abuse
• To comply with legal obligations

Data Storage & Security

Data Residency: All data is stored in India-based data centers (Azure India) in compliance with Indian data residency requirements.

Encryption: We use AES-256 encryption for data at rest and TLS 1.3 for data in transit.

Access Control: We implement strict access controls and audit logging. Only authorized personnel can access personal data on a need-to-know basis.

Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third parties who help us operate our services (cloud providers, payment processors)
• Business Partners: With your consent, for integrations you've enabled
• Legal Requirements: When required by law or to protect our rights

Your Rights

Under the DPDP Act, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Grievance Redressal: File complaints with our Data Protection Officer
• Nominate: Nominate a person to exercise rights on your behalf

AI & Machine Learning

Our AI models may learn from interactions to improve service quality. You can opt out of having your data used for model training in your account settings.

We implement guardrails to prevent our AI from processing sensitive categories of personal data (health, financial, biometric) unless explicitly required for the service you've requested.

Cookies & Tracking

We use cookies and similar technologies for:

• Essential functionality (authentication, preferences)
• Analytics and performance monitoring
• Marketing and personalization (with consent)

You can manage cookie preferences in your browser settings or through our cookie consent banner.

Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. After account deletion, we retain data for up to 90 days for backup purposes, then permanently delete it. Some data may be retained longer for legal, tax, or regulatory requirements.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our services. Your continued use of our services after such notification constitutes acceptance of the updated policy.

Contact Us

For privacy-related inquiries or to exercise your rights:

• Data Protection Officer: dpo@studai.one
• General Privacy: privacy@studai.one
• Address: Studai Edutech Private Limited (CIN: U85500TN2024PTC168744), Chennai, Tamil Nadu, India