What your calls are really saying.
Voice Analytics transcribes, analyses, and surfaces intelligence from 100% of your call volume — so you never miss a signal in the noise.
Request a demo→Automated call transcription
Every call is transcribed with speaker diarisation, timestamps, and keyword tagging — within seconds of call completion.
Sentiment trend analysis
Track customer sentiment across calls over time. Identify positive and negative trend shifts before they impact churn metrics.
Agent performance scoring
Score agents on empathy, resolution speed, script adherence, and escalation handling. Identify coaching opportunities automatically.
Topic clustering
Automatically cluster calls by topic — product complaints, billing queries, shipping issues — to surface patterns invisible in ticket data.
Churn signal detection
Flag calls where churn language appears and route for immediate customer success intervention. Identified a 43% churn signal accuracy rate in early deployments.
Compliance monitoring
Monitor calls for regulatory compliance keywords, mandatory disclosures, and brand safety violations across your entire call volume.