Genie for Travel & Hospitality
Guest asks about room availability at midnight. Your front desk is asleep. They book the hotel next door. Genie handles bookings, cancellations, and guest queries 24/7 in multiple languages.
Request a demo→24/7 booking support - midnight inquiries converted instantly
Multi-language - Hindi, English, regional languages
OTA integration - Booking.com, MakeMyTrip, Goibibo synced
Booking Management
- ◆Real-time availability
- ◆Instant booking confirmation
- ◆Modification requests
- ◆Cancellation handling
- ◆Special request capture
Multi-Language Support
- ◆English
- ◆Hindi
- ◆Regional languages
- ◆Auto language detection
- ◆Cultural context
Guest Services
- ◆Room service orders
- ◆Facility information
- ◆Local recommendations
- ◆Transportation booking
- ◆Check-in/out assistance
Pre-Arrival Support
- ◆Booking confirmations
- ◆Pre-arrival preferences
- ◆Document collection
- ◆Travel information
- ◆Welcome messages
Post-Stay Engagement
- ◆Feedback collection
- ◆Review requests
- ◆Loyalty programs
- ◆Return booking offers
- ◆Issue resolution
Analytics
- ◆Booking patterns
- ◆Popular queries
- ◆Guest sentiment
- ◆Channel performance
- ◆Revenue attribution
Can Genie handle bookings directly?
Yes, Genie checks real-time availability, processes bookings, sends confirmations, and handles modifications - all automatically.
Does it integrate with OTAs?
Yes, integration with Booking.com, MakeMyTrip, Goibibo, and other OTAs. Availability and pricing stay synced across all channels.
What languages are supported?
English, Hindi, and 10+ regional Indian languages. Auto-detects guest language and responds accordingly.
Can it handle guest complaints?
Genie acknowledges complaints, collects details, and routes to appropriate staff with context. Urgent issues get immediate escalation.
What about group bookings and events?
Genie captures group booking inquiries, collects requirements, and routes to your sales team with complete details.
Does it work for restaurants too?
Yes, restaurant reservations, menu queries, special requests, and dietary requirements - all handled through the same system.