Genie for SaaS Companies
Your support inbox is full of 'How do I...?' questions. Your docs exist but nobody reads them. Genie actually resolves 65% of tickets - not just deflects. API-first, INR billing, and actually affordable.
Request a demo→65% ticket deflection - real resolution, not just 'search our docs'
API-first - embed in your app, connect your data
No per-seat pricing - scales without exploding costs
Knowledge Base AI
- ◆Syncs with your help docs
- ◆Understands API references
- ◆Learns from changelogs
- ◆Stays up-to-date automatically
- ◆Finds gaps in documentation
Deep Integrations
- ◆Stripe/Razorpay billing
- ◆Your app's backend API
- ◆CRM (Hubspot, Salesforce)
- ◆Slack notifications
- ◆Webhooks for anything
Contextual Support
- ◆Knows user's plan and limits
- ◆Sees user's feature access
- ◆Understands their usage
- ◆Personalizes responses
- ◆In-app contextual help
Onboarding Assistance
- ◆Guides new user setup
- ◆Answers 'how to get started'
- ◆Tracks activation progress
- ◆Nudges stuck users
- ◆Reduces time-to-value
Enterprise Security
- ◆SSO (SAML, OIDC)
- ◆SOC 2 practices
- ◆Custom data retention
- ◆Audit logs
- ◆SLA guarantees
Analytics & Insights
- ◆Top questions dashboard
- ◆Resolution rate tracking
- ◆CSAT measurement
- ◆Doc gap identification
- ◆Product feedback extraction
How does Genie compare to Intercom?
Genie offers 80% automation out-of-the-box vs Intercom's manual bot building. 1/3rd the cost with INR billing. Better AI that actually resolves tickets, not just deflects.
Can Genie integrate with our app?
Yes, Genie is API-first. Embed in your app, connect to your backend for real-time data, trigger actions based on user context.
Does Genie handle billing queries?
Yes, connect your billing system (Stripe, Razorpay) and Genie answers plan, usage, invoice queries. Can even handle upgrade/downgrade requests.
Can Genie help with user onboarding?
Yes, Genie guides new users through setup, answers 'how do I' questions, and provides contextual help based on where they are in your app.
What about enterprise security?
Enterprise plans include SSO, SOC 2 practices, custom data retention, and SLA. Perfect for B2B SaaS selling to enterprises.
How is pricing different from Intercom?
Genie charges by conversations, not seats. No per-user fees that explode as your team grows. Starts at ₹4,999/month vs Intercom's $74/seat/month.