Genie for FinTech & Banking
Users expect 24/7 support for their money. KYC status, transaction disputes, loan queries - delays cause anxiety. Genie provides instant, secure answers while maintaining compliance.
Request a demo→Secure & compliant - bank-grade security standards
KYC automation - status updates without human intervention
Transaction support - instant dispute resolution guidance
Secure Authentication
- ◆OTP verification
- ◆Biometric support
- ◆Device recognition
- ◆Session management
- ◆Fraud detection
KYC Support
- ◆KYC status tracking
- ◆Document requirements
- ◆Rejection reasons
- ◆Re-submission guidance
- ◆Video KYC scheduling
Transaction Support
- ◆Transaction status
- ◆Failed payment resolution
- ◆Refund tracking
- ◆Dispute initiation
- ◆Statement requests
Account Services
- ◆Balance inquiries
- ◆Account statements
- ◆Limit information
- ◆Beneficiary management
- ◆Card services
Loan & Credit
- ◆Loan eligibility
- ◆EMI calculations
- ◆Application status
- ◆Document submission
- ◆Prepayment queries
Compliance & Security
- ◆RBI compliance
- ◆PCI DSS standards
- ◆Data encryption
- ◆Audit logging
- ◆Consent management
Is Genie RBI compliant?
Yes, Genie follows RBI guidelines for digital communication and data handling. All conversations are encrypted and logged for compliance.
How is user authentication handled?
Multi-factor authentication including OTP, device recognition, and biometric verification. Users are verified before accessing sensitive information.
Can it handle transaction disputes?
Genie guides users through dispute initiation, collects required information, and routes to the appropriate team. Status updates provided automatically.
Does it support UPI queries?
Yes, UPI transaction status, VPA management, and payment issue resolution are fully supported with NPCI integration.
What about loan applications?
Genie checks eligibility, explains requirements, tracks application status, and handles document submission - all through conversational interface.
How does it handle fraud alerts?
Suspicious activity triggers immediate alerts. Genie can temporarily block accounts and guide users through security procedures while routing to fraud teams.