Genie for E-Commerce & D2C
Festival sale brings 10x orders but support tickets pile up. Customers ask 'Where is my order?' 500 times a day. Returns, refunds, size queries - your team is drowning. Genie handles 70% automatically.
Request a demo→70% ticket automation - WISMO, returns, refunds handled instantly
Shopify, WooCommerce, custom platforms - all integrated
WhatsApp-first - where Indian shoppers are
Order Management
- ◆Real-time order tracking
- ◆Delivery status updates
- ◆Order modification requests
- ◆Invoice and receipt generation
- ◆Multi-carrier tracking
Returns & Refunds
- ◆Automated return initiation
- ◆Refund status tracking
- ◆Exchange processing
- ◆Return label generation
- ◆Policy-based automation
Pre-Purchase Support
- ◆Product recommendations
- ◆Size and fit guidance
- ◆Stock availability checks
- ◆Price and offer queries
- ◆Comparison assistance
Multi-Channel Support
- ◆WhatsApp integration
- ◆Website chat widget
- ◆Instagram DM support
- ◆Email automation
- ◆SMS notifications
Analytics & Insights
- ◆Common query analysis
- ◆Customer sentiment tracking
- ◆Peak hour identification
- ◆Product issue detection
- ◆Support ROI metrics
Platform Integration
- ◆Shopify native app
- ◆WooCommerce plugin
- ◆Magento connector
- ◆Custom API integration
- ◆ERP synchronization
Can Genie track orders from multiple carriers?
Yes, Genie integrates with 15+ Indian logistics partners including Shiprocket, Delhivery, BlueDart, DTDC, and more. Customers get real-time tracking without you copying links.
How does it handle returns?
Genie checks return eligibility based on your policies, initiates return requests, generates labels, and tracks refund status. 80% of return queries resolved without human intervention.
Does it work with Shopify?
Native Shopify integration. Install our app, connect your store, and Genie pulls order data, inventory, and customer history automatically.
Can it handle sale day traffic?
Genie scales automatically. Whether you have 100 or 100,000 queries, response time stays under 30 seconds. No need to hire temporary agents for sales.
What about product recommendations?
Genie can recommend products based on browsing history, past purchases, and current query context. Increases cross-sell and upsell opportunities.
How is pricing structured?
Based on conversations, not tickets or agents. Starts at ₹4,999/month. No per-seat fees. Scale without proportionally increasing costs.