Train a chatbot that actually knows your business.
Genie’s Chatbot Trainer lets you deploy a brand-accurate, multilingual customer support agent in days — without an engineering team.
Request a demo→Adaptive conversation flows
Build multi-turn conversation flows that adapt based on customer intent, history, and real-time context — without writing a single line of code.
Brand voice training
Feed the trainer your tone guidelines, sample conversations, and escalation rules. The agent learns your brand, not a generic chatbot persona.
Knowledge base ingestion
Upload product manuals, FAQs, and policy documents. The chatbot answers accurately from your own content — never from the open internet.
Live handoff protocols
Configure automated escalation to human agents when confidence falls below threshold or customer sentiment flags as critical.
Multilingual support
Deploy in English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, and 4 additional Indian regional languages.
Analytics dashboard
Track containment rate, deflection rate, CSAT scores, and topic heatmaps in real-time. Iterate on conversation design with data.