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The 5 Customer Questions Your Chatbot Should Be Answering (But Probably Isn't)

Five high-frequency customer questions that most chatbots fail on — and what a well-trained AI chatbot answers correctly every time.

4 min read1 August 2026StudAI OneComing soon

What you’ll take away from this post

  • Pricing is the most-asked question chatbots routinely fail to answer helpfully
  • Process questions ('how does it work') need to be answered in customer language, not jargon
  • Comparison questions require a confident direct answer — not a deflection to 'contact us'
  • A well-trained Genie answers 80% of enquiries without human intervention

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Related concepts

  • Lead generation
  • AI automation
  • Workflow design

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