Customer support
Support.
When you need us, we are here. Our support structure is designed around the realities of enterprise operations — not 9-to-5 timezones.
Documentation
- API reference
- SDK guides
- Integration playbooks
- Architecture diagrams
Account support
- Priority ticket queue (Enterprise)
- Customer success manager
- Quarterly business reviews
- Onboarding workshops
Technical support
- Live chat (Business+)
- Screen-share debugging sessions
- Environment diagnostics
- Bug triage and escalation
Common questions
What are your support hours?
Starter plans have 9am–6pm IST weekday support. Business and Enterprise plans have 24/7 priority support with guaranteed SLAs.
How do I report a critical issue?
Enterprise customers can call our dedicated incident line. All plans can file a P1 ticket at support@studai.one for immediate escalation.
What is your average first response time?
Enterprise: under 1 hour for P1. Business: under 4 hours. Starter: under 1 business day.
Is there a community forum?
Yes. Our Studai One Community is available to all paid plan users at community.studai.one.