Certificates based on completion, not competency — and enterprise clients were noticing
Certificates were issued based on course completion alone, with no assessment of demonstrated competency. Employers were openly discounting them — HR managers at client companies said directly that the certificates didn't tell them whether someone could actually do the job. Three major enterprise clients had reduced their training budgets for the company, citing difficulty proving ROI to their own management. The company needed certifications that meant something.
Prism as mandatory post-course assessment; certificates show scores, not just completion
Integrated Prism as a mandatory post-course assessment for all certifications. Learners who complete a course take a Prism assessment before the certificate is issued. Each certificate includes the Prism score and a dimensional breakdown — so employers see not just 'passed' but exactly what the learner demonstrated competency in. Prism's anti-gaming technology means the score is independently verifiable.
Employer confidence in certificates up from 31% to 67%; contract renewal up from 58% to 78%
Employer survey after 12 months showed 67% now consider the company's certificates a meaningful signal for hiring decisions — up from 31% before the change. Enterprise contract renewal rate improved from 58% to 78%. Three new enterprise clients were sourced from referrals by existing clients in the first year, as employers began recommending the training to peers in their networks.
“We were losing clients because our certificates didn't carry weight. Adding Prism changed the conversation entirely. Now when a client asks 'what does this certificate mean?' we have a real answer.”