7-week onboarding, inconsistent quality across locations, and managers spending 12 hours per new hire
Onboarding 300 new hires per year was a manager-heavy process. Each new hire needed 6–8 weeks before they could work independently. Onboarding quality varied significantly between teams — some managers were thorough, others weren't. New hires in Chennai and Pune were receiving a worse onboarding experience than those in Hyderabad HQ because the senior staff who ran orientation were all based there.
One comprehensive onboarding track on Loop, identical quality from Hyderabad to Chennai
A comprehensive onboarding track was built on Loop covering company processes, tools, domain knowledge, and role-specific skills. New hires complete the programme at their own pace. Managers are assigned structured milestone check-ins at week 1, 2, and 4 — focused conversations, not daily hand-holding. The track is identical whether a new hire joins in Hyderabad, Chennai, or Pune.
Onboarding down from 7 weeks to 3; 90-day performance 27% higher; manager time halved
Average onboarding time reduced from 7 weeks to 3 weeks. The 90-day performance rating for Loop-onboarded hires was 27% higher on average than the previous cohort. Manager onboarding time per new hire was reduced from 12 hours to under 5. Onboarding quality is now consistent across all four locations.
“We were losing talented people in the first 90 days because onboarding was too slow and too inconsistent. Loop made the first three months feel like they were working for a real company, not just finding their way.”