Calls become measurable, improvable business data. The Voice Analytics Agent powered by Orin Intelligence extracts sentiment, emotion signals, topic patterns, and quality metrics from every conversation — turning your call data into actionable revenue and CX insights.
Six intelligence layers that transform raw voice data into actionable business insights, coaching opportunities, and revenue signals.
Detect customer sentiment in real time — frustration, satisfaction, urgency, confusion. Every call gets an emotion map so you can act on feelings, not just words.
Automatically categorise conversations by topic — billing disputes, product queries, complaints, feature requests. No more manual tagging.
Flag specific words and phrases — competitor mentions, compliance terms, escalation language, upsell opportunities. Get alerted to what matters.
Score every call on resolution, hold time, talk-to-listen ratio, dead air, and customer effort. Objective quality measurement at scale.
Executive dashboards that surface trends, patterns, and actionable insights. Weekly reports that tell you what's improving and what needs attention.
Identify top performers, detect skill gaps, and generate personalised coaching recommendations. Turn average agents into top closers.
From raw audio to executive-ready insights in six automated steps. Every call flows through the same rigorous intelligence process.
Voice calls are captured and transcribed in real time with high accuracy
Orin Intelligence processes sentiment, topics, and quality signals
Conversations are tagged by topic, outcome, and customer intent
Each call receives quality and sentiment scores automatically
Critical issues, trends, and opportunities trigger real-time notifications
Dashboards and reports deliver actionable insights to leadership
Voice calls are captured and transcribed in real time with high accuracy
Orin Intelligence processes sentiment, topics, and quality signals
Conversations are tagged by topic, outcome, and customer intent
Each call receives quality and sentiment scores automatically
Critical issues, trends, and opportunities trigger real-time notifications
Dashboards and reports deliver actionable insights to leadership
From contact centres to clinics, Voice Analytics transforms every conversation into measurable improvement.
Analyse every call to identify bottlenecks, training gaps, and process improvements that reduce handle time by 25%
Understand what top performers say differently. Replicate winning patterns across the entire sales team.
Automatically flag calls that miss required disclosures, scripts, or regulatory language. Reduce compliance risk without manual review.
Monitor sentiment across patient interactions. Identify service gaps before they become complaints or negative reviews.
Everything you need to know about Genie Voice Analytics
Yes. Voice Analytics integrates with major telephony providers, cloud contact centres, and VoIP systems. SIP-based, API-based, and recording-upload options available.
All voice data is encrypted at rest and in transit. Configurable retention policies, role-based access, and full audit trails. Compliant with enterprise security standards.
Orin Intelligence uses multi-signal analysis — tone, pace, word choice, and context — for high-accuracy sentiment detection across 12+ languages including Hindi and regional Indian languages.
Yes. Define custom keyword groups for compliance, competitors, products, or any business-specific terms. Get instant alerts when they appear in conversations.
The system identifies patterns that differentiate top performers from average ones — talk-to-listen ratio, empathy markers, resolution techniques — and generates personalised coaching reports for each agent.
Credit-based pricing tied to minutes analysed. No per-seat fees. Analyse 100 or 100,000 calls — costs scale linearly, not exponentially.
Every conversation holds revenue signals, churn risks, and coaching moments. Orin Intelligence finds them all -- automatically.
No credit card required. Credit-based pricing -- pay only for minutes analysed.