Festival sale brings 10x orders but support tickets pile up. Customers ask 'Where is my order?' 500 times a day. Returns, refunds, size queries - your team is drowning. Genie handles 70% automatically.
Discover how AI transforms traditional workflows and solves critical pain points.
'Where is my order?' makes up 40% of all support tickets. Your team copies tracking numbers all day. Customers wait hours for a link they could get instantly.
Return policies exist but customers don't read them. Every return request needs manual review. Refund status queries clog up your queue.
Sale days bring 5x tickets but you can't hire 5x agents for 3 days. Response times tank, reviews suffer, repeat customers don't return.
Everything you need to transform your e-commerce & d2c operations
Connect with your existing tools and workflows effortlessly
Get answers to common questions about Genie for E-Commerce & D2C
Yes, Genie integrates with 15+ Indian logistics partners including Shiprocket, Delhivery, BlueDart, DTDC, and more. Customers get real-time tracking without you copying links.
Genie checks return eligibility based on your policies, initiates return requests, generates labels, and tracks refund status. 80% of return queries resolved without human intervention.
Native Shopify integration. Install our app, connect your store, and Genie pulls order data, inventory, and customer history automatically.
Genie scales automatically. Whether you have 100 or 100,000 queries, response time stays under 30 seconds. No need to hire temporary agents for sales.
Genie can recommend products based on browsing history, past purchases, and current query context. Increases cross-sell and upsell opportunities.
Based on conversations, not tickets or agents. Starts at ₹4,999/month. No per-seat fees. Scale without proportionally increasing costs.